An e-commerce turf war is brewing

Many contests have been dubbed the “Fight of the Century,” but Walmart vs. Amazon might live up to that hyperbole, at least on the e-commerce front.

Driving the news: Amazon is opening a robotics-backed fulfilment centre in Ontario this fall, with the capacity to pick, pack, and ship ~750,000 items daily.

Why it’s happening: Amazon, for decades the undisputed leader in e-commerce, is trying to stay ahead of its arch-rival: Walmart.

Yes, but: Amazon is still the top dog. Yesterday, the company reported sales growth and profit that topped expectations, powered in part by (you guessed it) e-commerce.

Bottom line: While both companies are investing heavily into automation, warehouses, and customer experience, the ability to translate investments into lower prices, speedy delivery times, or other value adds like high personalizationis what will win customer dollars.—QH